Can you read someone’s mind by looking at them? Almost. After a boy threatened to kill her with a machete, Lynne Franklin decided to learn everything she could about persuasion. She became a neuroscience nerd, studying how the brain works and how to build rapport with people. She has since worked with organizations to use […]
Based on a nationwide survey of college graduates working across a range of sectors and occupations, authors Sylvia Hewlett and the Center for Talent Innovation discovered that Executive Presence (EP) is a dynamic, cohesive mix of appearance, communication, and gravitas. While these elements are not equal, to have true EP, you must know how to […]
An appropriate degree of diplomacy at the workplace is critical for effective communication and maintaining relationships with your colleagues and clients. It is useful in both conflict aversion and conflict resolution, whichever circumstance applies. Moreover, business prospects are not rosy and when you are tasked to deliver negative news and feedback, being diplomatic can facilitate professionalism and fairness. […]